Marketing, Online Marketing, & Social Media: Lesson 5

Market Research and Segmentation

Diane Edmondson, a professor of marketing at Middle Tennessee State University, will be talking about market research and segmentation. 


Test Your Knowledge

To receive credit for taking this course through TSBDC, watch the video and take the quiz that will appear below to demonstrate your knowledge.

Video Lesson Topics

- Demographic

Demographic segmentation includes age, gender, income, and family size. This can be very useful for products and services that give a benefit tied specifically to that demographic group. 

- Geographic

Geographic segmentation pertains to location such as country, nation, region, state, or local. This can be useful when determining where you should sell your products and services. 

- Psychographic

Psychographic segmentation is grouping the customer by how they think specifically personality, motivation, attitudes, and interests. This will allow you to find some commonalities for segmentation. 

- Behavioral

Behavioral segmentation will be grouping individuals by things they do such as loyalty, usage rate, purchasing products for particular occasions, benefits sought, and price sensitivity. 

- Where Can You Find This Information?

  •  The best source for finding this information will be your company records on past customer information. Past behavior is the best predictor of future behavior. 
  • will give you great information on local communities that can be compared to the national average. This can help you identify your ideal customer. 
  • which is the U.S. Bureau of Labor Statistics. They can provide information on where consumers spend their money. 
  • You can conduct market research with your customers through surveys, website polls, and social media to gain information about your particular customers. 

Topics & Lessons

Each Below Topic Contains a Video Lesson and Helpful Downloadable Information


How to Talk to Your Customer – What are my Options?


How to Tell Your Business’s Story


What do Your Customers Need?


4 Cs of Marketing


Market Research and Segmentation


Is my Marketing Working?


Hiring Digital Marketing Professionals


Social Media Management Platforms


Designing Your Own Website




Developing an Online Marketing Strategy


Responding to Online Customer Feedback


Resources for Website and Social Media


Social Media


Measuring and Understanding Analytics


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